The AI Service Agent
An AI Service Agent who speaks to repairers.
Fleet managers are busy enough. Every day, service providers call with quotes for repairs and maintenance, forcing managers to stop what they’re doing, listen, clarify details over the phone, manually enter them into a system, and give verbal approvals. It’s slow, inconsistent and eats up valuable time.
Our Service Agent Mic, can handle that.
Our Service Agent Mic, can handle that.
Hello. This is Mic
Hi Mic. It’s X from X, I need to get an order for X fleet company vehicle
Can I get the vehicle registration?
Yes, it’s 571LMW
AB65CD Jeep Wrangler 2024 Petrol Automatic
Confirming you’re working on a 2004 Jeep Wrangler?
Yes, that’s correct
What’s the odometer reading?
45,000km
What work do you intend to carry out today?
45,000km capped price service
Thanks. What parts are in this service?
Engine oil, Oil filter, Cabin filter, Sump plug washer, Washer additive and workshop consumables
Thanks, what’s the total cost for the service?
$450 inc tax
Thanks X, your authorisation number is 2065812 and you are approved to carry out the 45,000 capped price service at $450 inc GST. Please call back when you’re ready to finalise this purchase order.
Quotes on autopilot
Convert calls to digital work orders
Manage repairer calls
Mic answers service provider calls, just like a real maintenance controller.
Discusses quotes
Mic listens to the mechanic, captures the repair details, and interprets the work being proposed.
Builds work orders
Mic then creates a digital quote using OEM repair times, parts and agreed labour rates to calculate the price.
Scrutinises costs
Mic analyses every quote and identifies inconsistencies and any costs exceeding industry benchmarks.
Presents quote for approval
FleetGuru then presents the scrutinised work order for the maintenance team to review and authorise it in just a few clicks.
Streamlines payments
Mic even automates digital invoicing and payment of service providers after completion of services.
Approvals at speed
Why managers love digital quotes
Eliminate Manual Call Handling
No more relaying data or recording quotes in spreadsheets.
Consistency & Accuracy
Every quote validated against OEM standards and real parts data.
Faster Approvals
Quotes land in your digital portal, ready to review and sign off.
Improved Workshop Experience
Service providers can speak naturally to provide a compliant quote.
Focus on What Matters
Free your team from admin to focus on cost control and fleet strategy.
Less admin. More alignment.
Real value for every stakeholder
Service Providers
Save time having a quick chat, which converts to a digital quote.
Fleet Managers
Save time answering calls, and focus on working, without the hassle of data entry.
Fleet Companies
Gain efficiency, reduce communications time, and lower costs.
Powering the modern fleet
FleetGuru empowers fleet managers to do more.
By using Agentic AI to handle inbound calls from service providers and digitise their quotes, fleet managers can spend more time scrutinising costs and being the trusted authority overseeing vehicle maintenance, compliance and safety.
