Privacy Policy

Last updated: 3 October 2025

1. Introduction

FleetGuru AI (“we”, “us”, “our”) is committed to protecting the privacy of all individuals whose personal data we collect and process (“you”, “your”).

This Privacy Policy describes how we collect, use, disclose, store and otherwise process your personal data when you access our website [Website URL] (the “Site”) or interact with us. Our operations are based in Queensland, Australia, therefore we are subject to:

The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
The recent Queensland privacy law changes, including mandatory data breach notification and updated privacy principles (in effect from 1 July 2025) for relevant Queensland-based entities.
And when relevant, the European Union’s GDPR, if we offer goods or services to people in the EU / UK, or monitor behavior of individuals in those territories.

By using the Site, or otherwise interacting with us (e.g. creating an account, purchasing, emailing), you consent to this policy.

2. Controller & Contact Information

Data Controller: FleetGuru AI
Address: 2/2769 Gold Coast Highway, Broadbeach, Queensland, 4218, Australia
Email: contactus@autoguru.com.aui

3. What Personal Information We Collect

We may collect different kinds of personal information from you, such as:

Identity & contact information (including but not limited to: name, email, address, phone)
Usage / technical data (IP address, browser, device, operating system, cookies, log files)
Communications & feedback (messages, support requests)
Marketing preferences
Any other information you choose to provide

We do not ordinarily collect highly sensitive categories (e.g. health, biometrics, racial or ethnic origin, or other similar information), unless you explicitly provide them and only with your explicit consent.

4. Legal Bases for Processing

Depending on the situation, we rely on one or more of the following legal bases to process your data:

Consent — when you have freely given us permission (for example, for marketing emails or for non-essential cookies).
Contract performance — where processing is necessary to fulfil our contract with you (e.g. to supply goods or services).
Legal obligations — to comply with laws (e.g. tax, consumer protection, privacy laws).
Legitimate interests — for our operations such as improving the Site, analytics, fraud detection, security, unless those are overridden by your rights.

If you are in the EU/UK or GDPR-covered region, additional GDPR rights & conditions apply, such as rights of access, erasure, portability, objection.

5. How We Use Your Personal Information

We use your personal data for purposes including, but not limited to:

Operating, maintaining, improving the Site;
Providing services / fulfilling orders / account registration & authentication;
Customer support and responding to your enquiries;
Sending you transactional communications (e.g. confirmations, updates);
Marketing, if you opt in (emails, newsletters);
Analytics, usage tracking, security monitoring; and
Fraud detection, risk management, preventing misuse or abuse of our services.

6. Cookies, Tracking, Analytics, Advertising

We use cookies and similar technologies to distinguish you from other users; for functionality; for analytics; and, if you opt in, for marketing or advertising.
We provide mechanisms (cookie banners or preference settings) for you to accept, refuse, or withdraw consent for non-essential tracking.
We may use third-party analytics or advertising providers; their cookies / tracking will be subject to their own policies as well.

7. Disclosure and International Transfers

We may share your data with third parties (service providers, cloud hosting, payment processors, etc.) under contract and only for permitted purposes.
If your data is sent or stored outside Australia, we will ensure appropriate safeguards, consistent with the APPs’ cross-border disclosure obligations.
If GDPR applies (e.g. EU/UK users), similar restrictions apply: including but not limited to data transfers outside EU/UK require adequacy decisions, standard contractual clauses, binding corporate rules or explicit consent.

8. Data Retention

We retain your personal information only for as long as needed for the purposes set out above, or as required by law.
After that, we will securely delete or anonymise your data.

9. Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

Access: to request what personal data we hold about you;
Correction: to correct inaccurate or incomplete data;
Erasure: under certain circumstances (right to be forgotten);
Restriction of processing;
Data portability (particularly under GDPR);
Objection (e.g. to processing based on legitimate interests or direct marketing);
Withdrawal of consent (where processing is based on consent); and
Complaints: you can lodge a complaint with us, and if you are in the EU/UK, with a supervisory authority; if in Australia, with the Office of the Australian Information Commissioner (OAIC).

10. Security

We implement technical and organisational measures to protect personal information, such as encryption (in transit / at rest where appropriate), access controls, secure storage, monitored systems.
We regularly perform the following which includes but is not limited to assess security risks, conduct audits and reviews, staff training.

11. Privacy Breaches

Under Commonwealth law, the Notifiable Data Breaches (NDB) scheme requires reporting of an “eligible data breach” (where serious harm is likely) to the OAIC and affected individuals.
Under Queensland’s new privacy law (as of 1 July 2025), there are also mandatory breach notification requirements and updated privacy principle obligations.
We have procedures in place to detect, contain, evaluate, and respond to data breaches.

12. Children / Minors

Our services / Site are not directed at children under 18.
We do not knowingly collect personal data from minors without parental or guardian consent.
If we learn we have collected data from a minor without appropriate consent, we will delete the data.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
When we do, we will update the “Last Updated” date and notify users (by posting on the Site or by email, if needed).
If changes materially affect your rights or how we use your data, we will seek your explicit consent where required.

14. Jurisdiction & Applicable Law

We are based in Queensland, Australia, therefore the laws of Australia are relevant.
For users in the USA, EU/UK, or other regions, applicable foreign data protection laws may also apply (for example GDPR).
Disputes concerning privacy may be subject to the relevant supervisory or regulatory authority applicable in your jurisdiction.